Customer Service

Customer Service

The Customer Service area of Payroll is responsible for:

  • Servicing customers in person at the Payroll Office Reception Area and via the phone.
  • Processing the following types of documents or requests:
    • Returned checks and re-mailing returned W-2s and 1042s.
    • COBRA and health insurance payments.
    • Emails from the Payroll Office web site links.
    • Direct Deposit Authorization Forms and Check Distribution Information.
    • "Stop Payments" for paychecks and interface with Bank of America.
    • Retirement service credit requests for former staff.

Telephone and Fax

(734) 615-2000 option 2
(866) 647-7657 Toll Free
From an Ann Arbor campus University number, please dial 5-2000 option 1

Email (Please include your U of M Employee ID number)

Payroll Web Site

Please check our website for announcements regarding office closures due to special events.

Office Hours

The reception area is open 8:00 A.M. to 5:00 P.M. Monday-Friday.

Paycheck Distribution, Direct Deposit Information

For specific questions about the distribution of your pay, send an email to or call one of the representatives below based on the first two numbers in your Employee ID.

Range Name Email Contact
00 - 15 Amanda
16 - 32 Jeri
33 - 49 Keely
50 - 66 Laurie
67 - 83 Sheila
84 - 99 Yvonne