Customer Service

The Customer Service area of Payroll is responsible for:

  • Servicing customers in person at the Payroll Office Reception Area and via the phone.
  • Processing the following types of documents or requests:
    • Returned checks and re-mailing returned W-2s and 1042s.
    • Employment verifications.
    • COBRA and health insurance payments.
    • Emails from the Payroll Office web site links.
    • Direct Deposit Authorization Forms and Check Distribution Information.
    • "Stop Payments" for paychecks and interface with Bank of America.
    • Subpoenas.
    • Retirement service credit requests for former staff.

Telephone and Fax

(734) 615-2000 option 2
(866) 647-7657 Toll Free
From an Ann Arbor campus University number, please dial 5-2000 option 2

Email

Payroll@umich.edu (Please include your U of M Employee ID number)

Payroll Web Site

Please check our website for announcements regarding office closures due to special events.

Office Hours

The reception area is open 8:00 A.M. to 5:00 P.M. Monday-Friday.   

Paycheck Distribution, Direct Deposit Information, or Written Employment Verifications

For specific questions about the distribution of your pay, send an email to Payroll@umich.edu or call one of the representatives below based on the first two numbers in your Employee ID.   For a wrriten Employment Verification, send an email to Payroll@umich.edu or call one of the representatives below based on the last two numbers in your Social Security Number. 

Range Name Email Contact
00 - 13              Jody     djjt@umich.edu
14 - 27                Jan janba@umich.edu
28 - 41               Jeri jerwolfe@umich.edu  
42 - 55                Laurie             lgorr@umich.edu
56 - 70                Lora ljwiedm@umich.edu
71 - 84                Sheila sjelks@umich.edu
85 - 99                Yvonne ytomlin@umich.edu
                
       
       

 Supervisor Contacts

Title Name Phone Contact Email Contact
Supervisor Maria Mireles (734) 647-5726 mdmirele@umich.edu 
Manager Open position (734) 763-1116