Need help with your U-M student loan or overdue account balance?
Welcome! The Student Loan Collections section of the Financial Operations website makes it easy for borrowers from Ann Arbor, Dearborn, and Flint campuses to find quick answers - whether you have student loans, a past due account, or both.
If you need guidance on student loan billing, payment, deferment, or assistance with managing overdue accounts, our team is here for you every step of the way. The site offers 24/7 extensive support and information so U-M borrowers and students can confidently navigate their financial obligations, resolve overdue balances, and stay informed about their rights and responsibilities.
For personalized assistance or specific questions, please visit the Contact Student Loan Collections webpage to connect with our team of expert counselors.
For campus-specific information and services, be sure to access your Student Account office homepage.
Ann Arbor: Student Financial Services
Email: [email protected]
Phone Number: (734) 764-7447
Toll Free: (877) 840-4738 (from within the US and Canada ONLY)
Website Link: https://finance.umich.edu/finops/student
Dearborn: Student Accounts
Email: [email protected]
Phone Number: (313) 593-5255
Website Link: https://umdearborn.edu/one-stop
Flint: Student Accounts and Cashiers
Email: [email protected]
Phone Number: (810) 762-3490
Website Link: https://www.umflint.edu/studentaccounts/