Frequently Asked Questions - Travel and Expense Management System (Concur)
- General: What is a travel and expense system?
- General: What is Concur?
- General: How did the University choose Concur?
- General: What will I use Concur for?
- General: Do I have to use Concur?
- General: When can I begin using Concur?
- General: Who should I contact for assistance with navigating in Concur?
- General: Is training available for Concur? Is it required?
- Access: Who will have access to Concur?
- Access: Can U-M students access Concur?
- Access: How will I access Concur?
- Access: Is it safe to allow a University staff member to log in to Concur on my behalf (e.g., create & submit expense reports)?
- Access: Can I log in to the travel and expense system from any computer?
- Communication: Is there a prompt in Concur that shows delegates when there is activity for employees they are responsible for?
- Communication: Will P-Card holders still receive email messages regarding unsubmitted expenses?
- Communication: I am not receiving Concur email (expense report status, etc.) in my Inbox. How do I receive these communications?
- Profile: My name displayed in my Concur Travel Profile does not match my photo ID. How do I change my Travel Profile name?
- Profile: Who can make changes to an employee’s Concur profile?
- Booking: Can I use my Frequent Flyer account number or hotel membership number when booking a flight or hotel room with Concur?
- Booking: What is the ‘DHS Redress No.’ field in my Travel Preferences used for?
- TSI USA: How are TSI USA fees applied?
- Expense Report: How can I find a location with a special character in the name when searching the City & State field?
- Expense Report: Is the Department Reference field available in Concur expense reports?
- Expense Report: When creating an expense report for travel not booked through Concur, if the Airfare expense type is selected, does Concur require something to be entered in the ticket number field?
- Expense Report: Can a delegate change or define the approver workflow on behalf of another employee?
- Expense Report: Is there an audit trail in the system of the work done by a delegate?
- Expense Report: I understand that Concur uses only ShortCodes. How do I request additional ShortCodes for our unit?
- Expense Report: Does Concur check for a duplicate ticket number?
- Expense Report: Will we need to request additional ShortCodes for expenses that are indirect cost recovery excluded (X Classes)?
- Receipts: My approver is unable to open the PDF file of my receipts. Is there a way to check the file?
- Receipts: If the system is all electronic, how do I submit my receipts?
- Receipts: What should I do with the original receipts after they have been faxed or scanned into Concur?
- Receipts: What are eReceipts in Concur?
- Receipts: How do I enable eReceipts in Concur?
- Receipts: What if e-Receipts were not enabled when I booked a flight in Concur? Can I still receive a receipt?
- Receipts: Can I fax receipts for multiple expense reports in one fax transmission?
- Receipts: What about receipts under $75 – how will Concur handle this if unit policy is different?
- Approval: Why do all approvers in the approval chain have to attest to the approval statement, even if they are not the final approver?
- Approval: Who is my expense approver in Concur?
- Approval: Can an approver add other approvers “on the fly” when reviewing and approving an expense report?
- Approval: Can an approver remove another approver from the expense report approval workflow?
- Approval: Can an approver make changes to the content of the expense report (e.g., populate the Department Reference field)?
- Approval: How does the approver know that an expense report is available for their review?
- Approval: Can I tell if I'm an approver on someone's expense report?
- Approval: Do approvers have a means to communicate with the employee other than by returning the expense report as “denied”?
- Approval: Why does an approved expense report come off the “Reports you Approved this Month, Quarter, Year“ list when a report is returned to the employee?
